This course introduces students to the foundations of communication in a business setting. After completion of this course, students will be able to identify the types and purposes of various business documents; create messages using appropriate channels for delivery based on context, audience and purpose; understand the effect of technology, such as social media, on business communication; and identify ethical, cross-cultural, and multinational issues in business communication.
This undergraduate course is 5 weeks.
Attendance and participation are mandatory in all university courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.
Topics and Objectives
The Communication Process
- Describe various communication types and processes.
- Apply professional means of communication that can be used to establish credibility within the business community.
Constructing Effective Messages
- Construct effective messages and select appropriate technologies for business communications.
- Use persuasive messaging to help achieve an identified business purpose.
Writing Business Messages
- Utilize credible research to support a business message.
Designing and Delivering Effective Presentations
- Create an effective presentation based on context, audience, and purpose.
Communication and the Organization
- Summarize the various types of communication systems within an organization and their impact on business operations and management.
The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. More information about eligibility requirements, policies, and procedures can be found in the catalog.
Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.