This course offers students the foundational knowledge and skills to communicate effectively in a variety of health care workplace settings. Students will review basic medical terminology; discuss the influences of gender and culture; examine channels of communication, including the development of interpersonal and technology-related communication; and the impact of consumer and interdisciplinary communication.
This undergraduate course is 5 weeks.
Attendance and participation are mandatory in all university courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.
Introduction to Health Care Communication
- Identify basic elements in the communication process.
- Identify basic rules for successful health care communication.
- Describe the changing roles and applications of health care communication.
Communication Channels in a Variety of Organizations
- Explain the advantages and disadvantages of using different types of communication in health care organizations.
- Identify how regulatory issues influence communication in health care organizations.
- Determine the internal communication challenges in a health care organization.
- Identify examples of external communication challenges with private and public sectors.
- Explain common obstacles to successful group communication.
Communication and Information Technology Communications in Emergencies
- Compare various technologies affecting communication.
- Explain the differences in communication processes in crisis situations.
- Describe effective uses of technology for enhancing communications.
- Analyze the media opportunities during both a management crisis and a management success.
Current and Future Change in Communication
- Recognize why communication campaigns adapt over time.
- Describe the changing role of social media in health care.
The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. More information about eligibility requirements, policies, and procedures can be found in the catalog.
Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.