This course introduces a process-oriented view of the flows of information, products and services through and across organizational functions. Students will analyze and document business processes and assess the efficiency and effectiveness of these processes to minimize cost and maximize value creation. Students will be able to identify process information, assess and improve process efficiency, learn to model and analyze business processes, and understand the interactions between human behavior and process design. Other topics include business process reengineering, lean six sigma, total quality management, and process innovation.
This undergraduate course is 5 weeks.
Attendance and participation are mandatory in all university courses, and specific requirements may differ by course. If attendance requirements are not met, a student may be removed from the course. Please review the Course Attendance Policy in the Catalog for more information.
- Define the five elements of a business process.
- Identify performance measures used to evaluate organizational input and output processes.
- Examine business processes used to manage products and services.
- Identify components of strategic management and operational effectives.
- Examine business processes necessary to produce and deliver products and services.
- Evaluate the relationship between an organization’s strategy and the design of managerial operations.
- Define various process flows, including process time, flow rate, and inventory management.
- Analyze key financial indicators of organizational performance.
- Explain the importance of process flow time from production to delivery.
- Assess the impact of forecasting on inventory management.
- Examine operational strategies related to inventory supply and demand.
- Analyze key measures of process time in relation to customer satisfaction.
- Support continuous improvement through the application of lean processes.
- Recognize the importance of employee involvement in business process improvement.
- Integrate supplier management and benchmarking techniques to align business processes with organizational goals.
The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with an Enrollment Representative.
Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.
If you have a question contact us at 866-345-1800.